Shipping Information

NALOWA — Shipping Policy

Last Updated: [26/11/2025]

Thank you for shopping with NALOWA. Each item is carefully made to order with exceptional attention to detail to ensure your Nalowa pieces get to you in excellent condition. Please review our delivery and returns guidelines below:

This policy explains our processing times, shipping timelines, return eligibility, and all related disclaimers.


1. Order Processing Time (Made to Order)

All NALOWA garments are made to order.
Processing time is:

⏱ 3–14 working days (Monday–Friday)

Processing begins once your payment is confirmed.
During high-demand periods, processing time may extend slightly. If so, we will notify you.


2. Shipping Timeframes

Shipping begins after the processing period.

📍 Local Shipping (Within Nigeria)

2–5 working days
via GIG, DHL OR GUO Logistics.


🌍 International Shipping

3–14 working days
Depending on the destination country, customs procedures, and local postal operations. We primarily use DHL express via our trusted logistics partners.


3. Shipping Fees

Shipping fees are calculated at checkout based on your delivery address.
International shipping fees vary by region and weight.

Shipping fees are non-refundable.


4. Order Tracking

Once your order is dispatched, you will receive an email or SMS with your tracking number.
Tracking updates may take 24–48 hours to reflect on the courier’s system.


5. Incorrect Address Disclaimer

Please ensure your shipping address is complete and accurate.
NALOWA is not responsible for:

  • Delivery delays due to incomplete or incorrect addresses
  • Additional costs to re-ship an order returned to us by the courier
  • Lost packages resulting from incorrect address input

If you need to update your address, contact us at [orders@nalowaoffical.com] within 12 hours of placing your order.


6. Customs, Duties & Import Taxes (International Orders)

International buyers are responsible for any customs duties, VAT, tariffs, clearance charges, or import taxes imposed by their country.

NALOWA does not cover or refund:

  • Customs fees
  • Duties or taxes
  • Delays caused by customs clearance
  • Packages withheld, returned, or destroyed by customs due to unpaid fees

Customs policies vary widely. We advise contacting your local customs office for clarity.


7. Lost, Stolen, or Delayed Packages

Once dispatched, your package is in the care of the courier.
NALOWA is not liable for:

  • Delays due to weather, strikes, customs, or courier disruptions
  • Lost or stolen packages after delivery is marked as “Delivered”
  • Courier mishandling

We will assist with filing a report, but final investigation decisions lie with the courier.