Terms of service

Last Updated: [26/11/2025]

Welcome to NALOWA. By accessing or using our website and services, you agree to the following Terms & Conditions.
Please read them carefully before placing an order or interacting with our platform.

1. Introduction

These Terms & Conditions govern your use of the NALOWA website, including shopping, browsing, or interacting with any of our online content.
By using our website, you confirm that you are at least 16 years old and capable of entering a binding agreement.

2. Definitions

“NALOWA”, “we”, “us”, “our” refers to the brand and its authorized representatives.
“Website” refers to www.nalowaofficial.com.
“User”, “you”, “your” refers to any person accessing our website or purchasing our products.
“Products” refers to clothing and fashion items sold by NALOWA.

3. Use of the Website

You agree not to:

Misuse the website or disrupt its functionality
Engage in fraudulent, harmful, or illegal activity
Copy or redistribute website content without permission
Upload harmful software or scripts

We may suspend or restrict access at any time for security or operational reasons.

4. Product Information

We aim to present clear, accurate descriptions and images of all products.
However:

Colours may vary due to lighting or device screens
Handmade and bespoke items may differ slightly due to craftsmanship
Availability is subject to change

5. Pricing & Payments

Prices are displayed in your local currency and may change without notice.
We accept secure payments through approved third-party providers such as Paystack, ShopPay, or PayPal.

Payments must be completed before an order is processed.

6. Order Acceptance

Your order is confirmed only when you receive an official Order Confirmation Email.
NALOWA reserves the right to refuse or cancel orders for reasons including:

Payment failure
Fraud suspicion
Product unavailability
Incorrect pricing or listing errors

7. Shipping & Delivery

Delivery timelines vary depending on your location and product type.
Custom/bespoke items may require additional production time.

We are not responsible for:

Delays caused by couriers
Incorrect address details provided by the customer
Customs clearance delays (international orders)

8. Returns, Refunds & Exchanges

Our policy may vary for:

Ready-to-wear items
made-to-order garments
Final sale items

Please review our Refund & Dispute Policy or contact us directly for clarity.

Custom-made items may not be eligible for returns unless faulty.

9. Intellectual Property

All website content — including logos, designs, images, product descriptions, and branding — is the exclusive property of NALOWA.
You may not reproduce, modify, or distribute any content without our written permission.

10. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy, which complies with: